Return Policy

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return the product. You will then receive a full refund of the order amount including the original shipping costs.

Only the return shipping costs from your home to the online store are at your own expense. Please check your carrier’s website for the exact rates.

If you exercise your right of withdrawal, the product must be returned to the entrepreneur with all supplied accessories and – if reasonably possible – in its original condition and packaging.

To make use of this right, you can contact us via info@novalelondon.com. We will then refund the amount due within 14 days of receiving your return request, provided the product has been received in good condition.